Online Store Setup

Launch your online ordering page, share it with customers, and start receiving orders digitally.

7 min read7 sections

Good to know: Your online store syncs with your POS product catalog in real-time. Add a product in the POS → it appears on the online store. Sell out → it's automatically hidden. No double entry needed.

How Online Ordering Works

PosStar includes a built-in online ordering page for every store. Customers can browse your products, add items to a cart, and place orders — all from their phone or computer. Orders appear in your POS dashboard for fulfillment.

✓No separate website needed — your store page is hosted at /order/your-store-slug
✓Share the link or display a QR code in your physical store
✓Real-time stock sync — sold-out items are automatically hidden
✓Customers don't need to create an account to order

Enabling Your Online Store

  1. 1Go to Settings > Online Store from your vendor dashboard
  2. 2Toggle "Enable Online Ordering" to ON
  3. 3Your store URL is automatically generated from your store name (e.g., /order/my-coffee-shop)
  4. 4Optionally customize the store slug to something shorter or branded
  5. 5Click Save — your store is now live!

Customizing Your Store Page

Make your online store feel like your brand:

Store Name & Logo

Displayed at the top of your store page. Set these in Settings > General.

Product Images

Add images to your products — they're displayed prominently on the online menu. Use square images (1:1 ratio) for the best display.

Categories

Organize products into categories. Customers can filter by category on the store page.

Product Descriptions

Add descriptions to products for online customers who can't see the items in person.

Operating Hours

Set your hours in Settings. The store page shows "Currently Closed" outside operating hours.

Managing Online Orders

When a customer places an order, here's what happens:

  1. 1The order appears in your Online Orders dashboard (sidebar > Online Orders)
  2. 2You receive a real-time notification (browser + optional email/sound)
  3. 3Review the order details — items, quantities, customer notes
  4. 4Accept the order to confirm, or reject with a reason
  5. 5Prepare the order and mark it as "Ready" when done
  6. 6Customer is notified via their order tracking page
  7. 7Mark as "Completed" when the customer picks up / receives the order

Order Types

Configure which order types you accept:

Pickup

Customer orders online and picks up at your store. This is the default mode.

Dine-In

Customer scans a table QR code, orders from their phone. Great for restaurants.

Delivery

Enable delivery and set a delivery radius. You handle delivery or integrate with a delivery partner.

QR Code Integration

Display a QR code in your physical store so customers can order from their phones:

  1. 1Go to Settings > Online Store > QR Code
  2. 2Download the QR code image (PNG or SVG)
  3. 3Print and display it at your counter, tables, or entrance
  4. 4Customers scan with their phone camera — no app needed
  5. 5The QR code links directly to your online store page

For restaurants with table ordering: Generate per-table QR codes. Each QR code includes the table number, so orders are automatically associated with the correct table.

Payment for Online Orders

Configure how customers pay for online orders:

Pay at Pickup

Customer pays when they arrive. No online payment required.

Online Payment

Accept card payments through SSLCommerz or other configured payment gateways.

Cash on Delivery

For delivery orders, collect payment at the door.

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